Teleperformance Workers Mobilize for National Day of Organizing

 
CWA members and organizers hold a banner outside of Teleperformance USA headquarters in Salt Lake City, Utah.

Last week, workers at 15 Teleperformance call centers and sites across the country joined together in a national day of action with CWA Locals 3104, 3181, 3821, 7603, 7704, 7765, 9413 and 9511, calling on the company to respect the right of its American workers to join a union. The French multinational company provides call center customer service support, debt collection, data security, phone and video language interpretation services, American Sign Language interpreting services, social media content moderation, and more to major global and U.S. companies.

“Teleperformance workers provide critical services to communities and companies across the U.S.A., but are being denied the same union rights as Teleperformance workers in other countries,” said Erin Mahoney, CWA Assistant Director of Organizing. “Without a union voice, these dedicated workers report unsustainable working conditions and pay that can’t support their families. Teleperformance workers and customers deserve better.”

At Teleperformance, the work is often demanding and emotionally draining. Workers report a high level of burnout, leading to increased turnover which can have a negative impact on service quality. Workers are seeking higher pay, affordable health insurance, and other improvements through union representation that will empower them to provide the highest quality of service to customers.

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This post originally appeared on cwa-union.org.